Session 02.02.02: Factors for consumer loyalty in online service: evidence from PLS-SEM and FSQCA analysis
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Session 02.02.02: Factors for consumer loyalty in online service: evidence from PLS-SEM and FSQCA analysis
Paper Title: Factors for consumer loyalty in online service: evidence from PLS-SEM and FSQCA analysis
Author:
Vera Rebiazina HSE University Russia
Eduard Tunkevichus HSE University Russia
Elena Sharko HSE University Russia