Session01.05.05: THE IMPACT OF HOW WAITING TIME IS SPENT ON PURCHASING BEHAVIOR AND SATISFACTION, AND ITS FACTORS

Paper title: THE IMPACT OF HOW WAITING TIME IS SPENT ON PURCHASING BEHAVIOR AND SATISFACTION, AND ITS FACTORS

Author:

Rina Uchihata, Keio University, Japan

Maho Takita, Keio University, Japan

Karin Fuse, Keio University, Japan